Privacy Policy.

Information We Collect

We collect the following types of information when you interact with us:

How We Use Your Information

We use the information we collect for the following purposes:

• Providing, scheduling, and improving our HVAC and home service offerings
• Processing transactions, payments, and financing applications
• Communicating about inquiries, appointments, service updates, and follow-ups
• Sending appointment reminders, service confirmations, and customer support messages
• Sending marketing communications about promotions, seasonal maintenance, and discounts (only with your separate explicit consent)
• Enhancing our website functionality and improving the customer experience
• Ensuring security, preventing fraud, and protecting our business and customers
• Maintaining records of your communication preferences, consent, and opt-in/opt-out history
• Complying with applicable legal obligations

SMS Messaging and TCPA Compliance

Capitol Climate offers two distinct categories of text messaging, each requiring its own separate opt-in consent. By submitting a form on our website and checking the applicable consent box, you agree to the terms below.

Consent to receive marketing messages is not a condition of purchase or service.

3.3 — Opt-In and Consent Records

• We will only send text messages if you have explicitly opted in to that category
• We maintain timestamped records of all opt-in actions, including IP address, the consent language displayed, and the specific category of consent provided
• We comply with the Telephone Consumer Protection Act (TCPA), the FCC's implementing rules, and all applicable state laws

3.4 — Opt-Out Instructions

• Cancel SMS messages at any time by replying STOP to any text we send
• You'll receive a final confirmation, after which no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately
• Opting out of one category does not automatically opt you out of the other — you may opt out of each independently

3.5 — Help and Support

• Reply HELP to any message for assistance, or contact HVAC@CapitolClimate.com
• Customer support is available during regular business hours

3.6 — Carrier Information and Message Frequency

• Message frequency varies based on your interactions and consent categories
• Standard message and data rates may apply, depending on your mobile carrier and plan
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers

3.7 — SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services (such as our SMS aggregator and software provider) is permitted solely for the purpose of delivering messages you have consented to receive. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

Information Sharing and Disclosure

Capitol Climate does not sell, rent, lease, or trade your personal information to third parties for their independent marketing purposes. We may share your information only in the limited circumstances described below.

4.1 — Service Providers

We may share information with third-party vendors who assist in our business operations, including:

• Payment processors and financing companies
• Scheduling, dispatching, and CRM software providers
• SMS aggregators (solely for delivering messages you've consented to receive)
• Email service providers for confirmations and authorized communications
• Cloud hosting and infrastructure providers

All service providers are contractually obligated to maintain confidentiality and security and may only use information to provide services to Capitol Climate.

4.2 — Legal Compliance

We may disclose information if required by law, legal process, court order, or valid law enforcement request, or if we believe in good faith disclosure is necessary to protect our rights, prevent fraud, or protect the safety of any person.

4.3 — Business Transfers

In the event of a merger, acquisition, sale of assets, or similar transaction, your information may be transferred to the successor entity. Your data will remain protected under the terms of this Privacy Policy or a substantially equivalent policy.

Data Security

We implement and maintain reasonable administrative, technical, and physical security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure access controls, authentication, and password requirements
• Regular security assessments and software updates
• Employee training on data protection and confidentiality
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or method of electronic storage is 100% secure. While we use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies on our website to:

• Analyze website traffic, user behavior, and conversion patterns
• Remember your preferences and improve your browsing experience
• Measure the effectiveness of our marketing campaigns
• Deliver and optimize advertising on third-party platforms

Third-Party Tracking

We may use third-party advertising and analytics services, which may include:

• Meta Pixel and Meta Conversions API (Facebook and Instagram advertising)
• Google Analytics and Google Ads conversion tracking
• Other advertising and analytics platforms used for marketing optimization

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features. You may also opt out of certain advertising tracking by visiting the Network Advertising Initiative or the Digital Advertising Alliance.

Your Rights and Choices

You have the right to:

• Access, update, correct, or request deletion of your personal information
• Opt out of marketing emails by clicking “unsubscribe” in any marketing email
• Opt out of SMS messages by replying STOP to any text message
• Request information about how we process your personal data
• Withdraw consent at any time for future marketing communications
• Lodge a complaint with a relevant supervisory authority if you believe your rights have been violated

To exercise any of these rights, please contact us using the information in Section 11.

Third-Party Links

Our website may contain links to third-party websites, including financing partners and resource providers. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies. This Privacy Policy applies only to information collected by Capitol Climate.

Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13 without parental consent, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. The most current version will always be available on our website with the updated effective date. For material changes, we will notify you by email (if you have provided one) or through a prominent notice on our website prior to the change taking effect.

Contact Us

If you have questions about this Privacy Policy, the way your information is handled, or want to exercise any of your rights, please contact us: